How to respond to spam on Fiverr
Their goal at Fiverr is to keep their members on a safe and secure site. Even though they have several security procedures and policies in place, they nonetheless advise you to be on the lookout for spam messages when using their platform.
Any unwelcome and recurrent communications that interfere with the recipient's experience are referred to as spam messages. These messages frequently try to trick consumers into acting in a way that is compromised. Phishing, offline communication requests, and fraudulent payment requests are a few examples of frequent scams to be aware of. Here are some pointers to assist you in identifying spam emails:
- Your password, credit card number, or any other personal information will never be requested by their Customer Support staff. They will only need the first six or last four card numbers if we require verification of your payment information.
- You won't ever hear from Fiverr's customer support team via your Fiverr inbox. They will only communicate with you via support tickets.
- All payments on orders are processed via their platform's order process. They won't ever get in touch with you regarding an unpaid bill or send you a link to make a payment via a QR code.
- You can be urged to communicate or transact business outside of the Fiverr platform by users who are acting dishonestly. Never give users your phone number, email address, or other contact information to avoid breaking their terms of service and making yourself a target for scams. They will not be able to represent you or assist you in recouping any money you may have lost as a result of an incorrect off-platform order.
- Threatening messages should be avoided, such as those mentioning debt, account lockout, or legal threats. These are typical strategies employed by hackers.
- Before clicking a link a person sends you, be sure it doesn't go to a dangerous website by hovering over it.
There are numerous ways that spam communications might appear. Please report or contact Customer Support if you have any doubts about the integrity of a specific communication.
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